12-Step Carpet Cleaning Process

Cleaning your carpet is key to a healthy indoor environment, and the EPA’s guidelines for cleaning very from every four months to every eighteen depending on the number of people and pets in the home, as well as other concerns from allergic sensitivities to how dusty the air is in your neighborhood to whether anyone in the home smokes. The Carpet Cleaning Hotline specialists can evaluate your particular needs, and with the right equipment and cleaning solutions, can fulfill those needs for you and your family.

Consistent Results Every Time

By following the 12 steps set out by the IICRC for Carpet Cleaning, we can ensure that your carpets are cleaned according to the highest industry standards. In fact, most carpet manufacturers warranties require cleaning by a professional at least once a year and they endorse the procedure established by the IICRC.

The Twelve Step Process

1. Pre-Inspection:

   We will evaluate the needs of your carpet and will discuss the best course of action for you. We will also advise you of any areas that may be permanently stained and the effects of cleaning or spot/stain treatment.

2. Pre-vacuuming (if needed):

   This will remove any dry debris, pet hair, or soil before the actual cleaning process.

3. Furniture Moving (optional service provided in our upgraded Package):

   Sofas, chairs and tables will be carefully moved. Please note, we do not move larger pieces such as beds, dressers, entertainment centers, china cabinets and other liability prone items.

4. Pre-Condition and Spot Treatment(depends on the soil level):

   Traffic areas and spots are pre-treated for more effective soil and spot removal.

5. Pre-Groom:

   (depends on the soil level) to further loosen traffic area soiling.

6. Extract and Rinse:

   Once the soil has been loosened, our state-of-the-art Rotovac Carpet Restoration System will thoroughly clean and revitalize the carpet pile.

7. Neutralize:

   This is often a step overlooked by other cleaners. After cleaning, the carpet is treated with a PH balanced product so that there is never a sticky residue left behind.

8. Post-Spot Treatment:

   If any spots are not removed during the cleaning process, specialty-spotting techniques are employed after a through cleaning. Note: This excludes permanent stains that are identified by our service technician in the pre-inspection.

9. Application of Protectant (optional but recommended):

   Carpets protected with ScotchGuard last longer, clean up easier and stay clean longer.

10. Drying:

    When needed, high velocity air movers will be placed in the area to speed the drying process.

11. Grooming:

    By raking the carpet after cleaning, the ScotchGuard Protectant will be thoroughly dispersed through the carpet and the nap will be raised for the best visual appearance.

12. Post-Inspection:

    Ater cleaning, we ask that you inspect the work we have done to ensure your 100% satisfaction. At this time, we can discuss care and maintenance of your carpet between cleanings, schedule your next cleaning (recommended at 6-8 months depending on home conditions) and answer any questions you may have. At this time, we will ask that you sign the work order to indicate your approval and that you submit payment to the Carpet Cleaning Hotline.